Thank you for choosing Vape Cash and Carry as your preferred online Vape wholesaler. We understand that sometimes you may need to return a product, and we are committed to making the returns process as easy and convenient as possible. This Returns Policy outlines our guidelines for returns and exchanges.

1. Eligibility for Returns and Exchanges To be eligible for a return or exchange, the product must be in its original condition, unopened, and unused. If the product is defective, damaged, or incorrect, please contact our customer service department immediately.
2. Timeframe for Returns and Exchanges We accept returns and exchanges within 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
3. Process for Returns and Exchanges To initiate a return or exchange, please contact our customer service department to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the return package. The customer is responsible for the cost of shipping the product back to us.
4. Refunds Once we receive your returned product, we will inspect it to ensure that it is in its original condition. If the product is eligible for a return, we will issue a refund to your original method of payment. Please note that we cannot refund shipping and handling fees.
5. Exchanges If you would like to exchange a product for a different item, please contact our customer service department to initiate the exchange. The customer is responsible for the cost of shipping the product back to us and the cost of shipping the new item.
6. Damaged or Defective Products If you receive a product that is damaged or defective, please contact our customer service department immediately. We may ask you to provide photographs or other evidence of the damage or defect. If the product is eligible for a return, we will issue a refund or exchange, as applicable.

If you have any questions or concerns about our Returns Policy, please contact our customer service department before making a purchase.